Encouraging Improvement Of Public Service Quality, ICECRD Holds Outreach For Excellent Service Culture

Aktifitas Puslitbangbun Highlight

ICECRD ACTIVITIES – One of the main tasks and functions of ASN is to provide professional and best services to the community. In order to improve the quality of its public services, the Indonesian Center For Estate Crops Research and Development (ICECRD) also held a Socialization of Excellent Service Culture and Reward-Punishment System, Thursday 1 July 2021.

Located in the Display Building, this event was attended offline by the Head of the ICECRD, Ir. Syafaruddin, Ph.D; Head of General Affairs, Ir. Yusniarti; KSPHP Coordinator Dr. Tedy Dirhamsyah, SP, MAB; as well as the Sub Coordinators and some employees. The Heads of Centers and other Plantation Research and Development Center employees were also present virtually via Zoom.

The socialization was opened with remarks and directions from the Head of ICECRD. He expressed his hope that employees can maintain the achievements of the ICECRD as a responsive Work Unit at the Ministry of Agriculture level in 2020 and continue to serve the community well.

Kapuslitbangbun participates in the Socialization of Excellent Service Culture

“In 2020 the ICECRD received the title of Responsive UK at the Ministry of Agriculture level. Sometimes it is more difficult to maintain an achievement than to achieve it. This is what must be fought for. Hopefully, it can trigger all of our friends to serve the community and stakeholders in the best, fast, and straightforward manner.”

The event was continued with an explanation from the KSPHP Coordinator on Public Service Activities that had been carried out by the ICECRD during 2020-2021. During this period, there were many types of services provided to the community, such as library services, UPBS information, and dissemination of technology and plantation innovations. Even though Indonesia is being hit by the Covid-19 pandemic, the ICECRD continues to strive to provide the best service for the community.

Furthermore, the Head of the Representative of the Ombudsman RI for Greater Jakarta, Teguh P. Nugroho, S.Sos, MAP gave material on the Culture of Excellent Service and the Reward Punishment System. According to him, such a system is important to boost the performance of public service officers. Without such a system, it is possible that employees who have excelled in performance actually decrease because they feel less appreciated.

The activity was then continued with a lively question and answer session and discussion. With this socialization, it is hoped that the quality of public services of the ICECRD will increase in the future. (Anjas)


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