The Public Satisfaction Index (IKM) is one of the instruments to measure the performance level of each service unit, and also provides an opportunity for the community to assess objectively and periodically on the development of the performance of public service units.
The index data obtained will be used as an assessment material for service elements that still need improvement and become a driving force for each Service Unit to improve services.
The IKM values of the Indonesian Center For Estate Crops Research and Developments from year to year are as follows: